A first visit that actually feels like a conversation.
From the moment you walk in, our goal is the same: make sure you leave with answers, not pressure. Here's what to expect.
Consultation
A relaxed first conversation with Dr. Tsai. We listen carefully, take a careful look, and answer every question. We offer a complimentary intraoral scan so you can better visualize our starting point.
Digital Records
If treatment seems likely, we capture 3-D CBCT imaging, clinical photographs, and any x-rays you or your dentist may already have. These full records are necessary for creating your customized treatment plan. No goopy impressions, no rush.
Personalized Plan
Dr. Tsai designs your plan personally. We walk you through it together: what we'll do, why, how long, and what it will cost. We also offer second consultations if necessary, in person or over Zoom, whether that's to review the Clincheck or to answer any additional questions you may have.
Begin Treatment
When you're ready, we begin. From here, we are partners — and we are here for the whole journey.
Download what you need ahead of your visit.
New Patient Intake Form
Download, complete, and bring this form to your first appointment.
Download Fillable PDFNew Patient Intake Form (Chinese)
Download, complete, and bring this form to your first appointment.
Download Fillable PDFPrefer to complete forms in the office? That's fine too — please arrive 15 minutes before your appointment.
We handle the paperwork.
- We accept most major Canadian dental insurance plans.
- Direct billing wherever your plan allows.
- Pre-treatment estimates submitted to your insurer for full transparency.
- Clear, written breakdown of what your plan covers, and what it doesn't, before treatment begins.
Payment plans that fit your life.
- 0% interest, in-house monthly payment plans.
- Flexible down payment options to suit your budget.
- All fees disclosed in writing before you commit to anything.
About 45 minutes for your first visit.
Any prior records or x-rays you have.
A clear sense of next steps — and a coffee.